Delivery Times
Your order will soon be on its way handled with care by the professionals at UPS™.
Personalizing M&M'S® Chocolate Candies takes a little longer. See below to find out how long your order takes and the chart
for shipping costs.
- Custom Color and Pre-Printed M&M'S® Candies — 4 to 7 business days
- Only 5 pound & 8 ounce bags of Individual Color M&M'S® Candies are available for overnight shipping*
- Only 8 ounce bags of Pre-Printed M&M'S® Candies are available for overnight shipping*
- M&M'S® Brand Merchandise — 7 to 10 business days — overnight shipping available*
- Custom Printed M&M'S® Candies — up to 10 business days
* Overnight shipping available if received by 3pm EST (noon PST).
Shipping Costs
M&M'S® Candies are a perishable product, requiring the utmost care in shipping and handling.
In order to ensure their quality and freshness, we ship 2-Day UPS™ for quick delivery.
 |
 |
 |
 |
| $25.00 and under |
$6.95 |
$15 + Standard Shipping Rate
See the bulleted list above for availability. |
$1.00 for each 8 oz. Bag + Standard Shipping Rate. |
| $25.01 - $50.00 | $9.95 |
| $50.01 - $75.00 | $11.95 |
| $75.01 - $100.00 | $13.95 |
| $100.01 - $150.00 | $16.95 |
| $150.01 - $200.00 | $22.95 |
| $200.01 - $250.00 | $28.95 |
| $250.01 and over | 14% of total |
| Please note that all shipping charges, including shipping surcharges,
are calculated and shown on your order confirmation page. All orders shipped to Alaska and Hawaii require an additional $10 charge. |
Shipping Outside the U.S.
If you wish to ship product outside the U.S., please call Customer Service at 1.888.696.6788, and a representative will gladly assist you with your order. We are sorry but we do not currently ship custom printed M&M'S® Milk Chocolate Candies internationally.
Revising Shipping Information on an Order
If the status of your order appears as 'shipped', we are unable to change the shipping or billing information on your order.
If your order has not yet been shipped, you can call Customer Service at 1.888.696.6788, and a representative will gladly assist you with your changes.
Storing & Shipping Hints
Storing these perfectly fresh M&M'S® to enjoy later? Don't refrigerate; store them at room temperature, out of direct sunlight.
Shipping them on to someone else? Again, don't refrigerate them. Simply refreeze the included gel packs and place them
back into the box, outside the bubble wrap-not in direct contact with product. Ship quickly (maximum 2-day shipping.)
Returns & Exchanges
Each shipment sent by the M&M'S® Brand Store includes instructions for returning or exchanging merchandise.
To return or exchange orders for full merchandise credit, please enclose your packing slip (with the reason for your return and the action you wish taken noted), then ship your package prepaid to:
The M&M'S® Brand Store
Attn: Returns/Exchanges
1 Sunset Way
Henderson, NV 89014
Please keep in mind that only custom printed M&M'S® Milk Chocolate Candies that arrive damaged may be returned.
